Terms & Conditions

Creating Your Account:

• You must be 18+ or a registered business
• Provide accurate business information
• Keep your password secure
• Don't share your account with others

Your Subscription:

• Monthly or annual plans available
• Pricing shown on our website
• Includes GST (as per Indian tax law)
• Auto-renews unless you cancel
• You can cancel anytime from your account

Payment:

• We accept UPI, credit/debit cards, net banking
• Payment is in Indian Rupees (INR)
• Invoices sent via email (GST-compliant)

You CAN:

• ✓ Use OnePlaceHQ for your business operations
• ✓ Store your business data (bills, inventory, customer info, etc.)
• ✓ Access from multiple devices (phone, tablet, computer)
• ✓ Use Tamil or English interface
• ✓ Get support in Tamil or English

You CANNOT:

• ✗ Share your account with competitors
• ✗ Try to copy or reverse-engineer our software
• ✗ Use it for illegal activities
• ✗ Store illegal or harmful content
• ✗ Overload our systems or hack our servers

Your Business Data:

• YOU own all your business data (customer info, bills, inventory, etc.)
• We only use it to provide you the service
• We keep your data secure with encryption
• You can export your data anytime in CSV/PDF format

Data Protection (As per Indian Law):

• We follow India's Digital Personal Data Protection Act, 2023
• Your data may be stored on secure cloud servers
• We won't sell your data to anyone
• We'll notify you if there's ever a data breach

You have the right to:

• Access your data
• Correct your data
• Delete your data (after closing account)
• Withdraw consent

Your Responsibilities:

• Keep regular backups of important data
• Keep your login credentials secure
• Don't store illegal content

How It Works:

• OnePlaceHQ is a Meta Tech Provider that provides WhatsApp Business messaging capabilities through our software
• When you connect WhatsApp, you create and own your own WhatsApp Business Account (WABA)
• We use Meta's official Cloud API to send and receive messages on your behalf
• We do not own, control, or have the ability to transfer your WhatsApp Business Account

Your WABA Ownership:

• Your WhatsApp Business Account belongs to you, not to OnePlaceHQ
• If you disconnect from OnePlaceHQ, your WABA remains yours in Meta Business Suite
• You can access your WABA directly through Meta Business Suite at any time
• You are responsible for maintaining a valid payment method for WhatsApp message costs with Meta

Message Costs:

• WhatsApp message costs are charged by Meta directly to your WABA's payment method
• OnePlaceHQ does not charge any additional fees for WhatsApp messages
• Pricing is set by Meta and varies by message type (utility, marketing, authentication) and country
• You can view your message usage and costs in Meta Business Suite

Your Responsibilities:

• Comply with WhatsApp's Business Messaging Policy and Commerce Policy
• Only send messages to customers who have opted in to receive them
• Do not use WhatsApp to send spam, bulk unsolicited messages, or prohibited content
• Respond to customer messages within 24 hours when possible (WhatsApp service window policy)
• Maintain accurate business information in your WhatsApp Business profile

Data & Security:

• WhatsApp messages are end-to-end encrypted by Meta during transit
• We store message logs (sender, recipient, status, timestamps) for your records and delivery tracking
• Your WhatsApp API credentials are encrypted at rest using AES-256-GCM encryption
• We do not read or access the content of your WhatsApp messages except as needed to deliver them

Disconnection:

• You can disconnect WhatsApp from OnePlaceHQ at any time from Settings
• Upon disconnection, we remove our access to your WABA and delete stored credentials
• Your WABA, phone number, and message history in WhatsApp remain unaffected
• You can reconnect at any time or use another messaging provider

What We Provide:

• Cloud-based software (access anywhere)
• Regular updates and improvements
• Tamil + English support via WhatsApp and email
• 99% uptime target (some maintenance needed)

Support:

• Email: [email protected]
• WhatsApp: +91 8925610640
• Response within 1-2 business days
• Available in Tamil and English

What We Don't Guarantee:

• The software works "as is" - we fix bugs as quickly as possible
• No guarantee of 100% uptime (internet, servers can have issues)
• You're responsible for backing up your critical data
• Features may change as we improve the software

Cancellation:

• Cancel anytime from your account settings
• No long-term contracts or lock-ins
• Payments are non-refundable, but you can use the service until your subscription period ends

After Cancellation:

• Your data remains accessible for 30 days
• Download/export your data before account closes
• After 30 days, data is permanently deleted

If You Have a Problem:

Your Rights:

• Protected under India's Consumer Protection Act, 2019
• You can approach consumer forums if needed
• These terms don't remove your legal rights as a consumer

Changes to These Terms:

• We may update these terms occasionally
• We'll email you 30 days before major changes
• Continued use means you accept the changes
• You can cancel if you disagree

Liability:

• Our liability is limited to what you paid us in the last 6 months
• We're not responsible for lost profits or business interruption
• You're responsible for maintaining data backups

Other Important Points:

• These terms are governed by Indian law
• Courts in Chennai, Tamil Nadu have jurisdiction
• If any part is invalid, the rest still applies
• English version prevails if there's translation confusion