Sell Online. Paid via WhatsApp. Shipped via Shiprocket.
Launch a branded storefront in minutes. Razorpay, COD, UPI, WhatsApp OTP checkout. Built for Indian SMBs - mobile-first, GST-compliant, Tamil + English.
Everything You Need to Sell Online in India
India-first stack for mobile-first shoppers - Razorpay, Shiprocket, WhatsApp, GST
Branded Storefront
Custom domain, theme, logo. Mobile-first HTML under 50KB gzipped - loads instantly on Tier 2/3 networks.
Product Catalog
Variants (size, color), image gallery, HSN codes, inventory synced with your billing module. Single source of truth for stock.
Razorpay Checkout
UPI, cards, netbanking, wallets. Payment captured via webhook. Failed payment recovery flows built in.
Cash on Delivery
COD support with pincode serviceability check via Shiprocket. Risk controls for high-value orders.
WhatsApp OTP Login
Shoppers verify via WhatsApp OTP - no email/password friction. Customer identity synced with your registry.
Shiprocket Shipping
AWB generation, live tracking webhooks, rate calculation across courier partners. Pincode serviceability at checkout.
Abandoned Cart Recovery
WhatsApp sequence fires 30 minutes, 4 hours, 24 hours after cart abandonment. Recover 15-20% of lost carts.
Analytics Dashboard
Revenue, conversion rate, AOV, top products, abandoned carts, traffic sources. Date-range filtering.
Turn Your Products Into Reels
Every OnePlaceHQ module includes AI-powered Instagram marketing. Best-sellers, new arrivals, and customer favorites become scroll-stopping content.
Best-Seller Reels
Top-selling products become Reels automatically. AI drafts scripts from your order data, picks the best photos, and generates captions.
Competitor Tracking
See what works for other Indian D2C brands on Instagram. Monitor their top content and learn from their best-performing Reels.
Post to Instagram
Publish directly from your dashboard. Schedule posts, track engagement, and grow followers without leaving OnePlaceHQ.
Works Alongside Any OnePlaceHQ Module
Your existing business can start selling online immediately
D2C Brands
Fashion, beauty, food - branded storefront with Razorpay and Shiprocket
Temple Donations
Prasadam sales, online hundi, archana booking - integrated with Seva
Restaurants
Cloud kitchen, takeaway pre-orders, gift cards - integrated with Restaurant
Hospitals & Clinics
Diagnostic packages, medicine delivery - integrated with Hospital
Why Indian SMBs Choose OnePlaceHQ
India-First Payment Stack
Razorpay covers UPI, cards, netbanking, wallets, EMI, and Pay Later. COD for customers without UPI. Failed payment recovery built in.
WhatsApp-Native Customer Flow
OTP login via WhatsApp Business API (no email friction). Order confirmations, shipment updates, and delivery notifications all via WhatsApp.
Mobile-First Performance
Storefront renders server-side in Go with ~50KB gzipped first paint. Loads in under 2 seconds on 3G. Your Tier 2/3 customers do not bounce.
Tight GST Compliance
Invoices auto-generated with HSN codes, CGST/SGST/IGST breakup, and GSTIN validation. Ready for GSTR-1 filing without manual reconciliation.
Ready to Sell Online?
Join Indian SMBs across Chennai, Coimbatore, Bangalore, and Mumbai who trust OnePlaceHQ for their storefront.
Get Your Store LiveSetup assistance in Tamil + English
India-First E-Commerce Guide
A practical reference for Indian SMBs on payment gateways, shipping, GST, COD workflow, and mobile-first performance.
Choosing a Payment Gateway for India
Indian shoppers use a mix of UPI, cards, netbanking, wallets, and COD. A good payment gateway must support all of these with fair pricing. Razorpay and Cashfree are the two most popular among Indian SMBs - Razorpay has the simpler developer experience while Cashfree has marginally lower fees. PayU and CCAvenue are older, with more complex onboarding. Stripe is not a fit for domestic Indian businesses because it is limited in India. OnePlaceHQ ships with Razorpay integration out of the box.
| Gateway | UPI | Cards | Notes |
|---|---|---|---|
| Razorpay | Free | 1.99% | Simplest integration, best docs |
| Cashfree | Free | 1.75% | Marginally cheaper, newer |
| PayU | Free | 1.99% | Older, enterprise-leaning |
| Instamojo | Free | 2% | Simple but dated UX |
GST on E-Commerce - What You Must Know
Every e-commerce seller in India must register for GST regardless of turnover - the Rs 40 lakh / Rs 20 lakh thresholds do not apply to online sales. Your invoice must include GSTIN, HSN code, CGST/SGST breakup for intra-state sales, or IGST for inter-state sales.
If you sell through an e-commerce marketplace (Amazon, Flipkart), the marketplace collects TCS (Tax Collected at Source) at 1% and you claim it back in GSTR-8. If you run your own storefront (what OnePlaceHQ enables), you collect and remit GST directly. The place of supply rule determines whether you charge CGST+SGST or IGST - it is the buyer's billing state for B2B and delivery address for B2C.
Related: Use our free HSN Code Search tool to find the correct HSN code for your products. Learn more about GST invoicing and CGST/SGST/IGST in our Billing Guide.
Cash on Delivery Workflow
COD is still 60% of Indian e-commerce by volume outside Tier 1 metros. Handling it well requires several things:
- Pincode serviceability check at checkout - some couriers do not deliver COD to remote pincodes
- Order value caps - most couriers cap COD at Rs 50,000 per shipment
- Risk scoring for first-time customers and high-value orders
- Automated WhatsApp reminder before dispatch - reduces return-to-origin rates by 25%
- Reconciliation of COD collected versus remitted by the courier
OnePlaceHQ handles all of this: pincode check via Shiprocket API, configurable COD limit per store, WhatsApp confirmation trigger, and a COD reconciliation report matching courier remittances to orders.
Shiprocket Integration - Why It Matters
Shiprocket aggregates 15+ courier partners (Delhivery, Bluedart, DTDC, Xpressbees, Ecom Express, etc.) into a single API. Instead of integrating with each courier separately, you integrate once with Shiprocket and get access to all of them with rate-shopping per shipment - pick the cheapest courier serviceable to the destination pincode.
AWB generation is one API call, tracking updates come via webhook, and the Shiprocket dashboard handles RTO management, reverse pickups, and NDR (Non-Delivery Report) follow-ups. OnePlaceHQ integrates with Shiprocket at shipping setup - add your Shiprocket credentials and every new order gets an AWB generated automatically.
Frequently Asked Questions
Can I run the store on my own domain?
Yes. Add a custom domain (e.g. mystore.com) to your storefront settings, point the DNS CNAME to our servers, and your store goes live on your brand. SSL is auto-provisioned via Cloudflare. The shared public-pages infrastructure handles routing and tenant isolation.
Which payment methods are supported?
Razorpay integration covers UPI, credit/debit cards, netbanking, wallets (Paytm, PhonePe, Amazon Pay), EMI, and Pay Later. Cash on Delivery (COD) is supported via Shiprocket's pincode serviceability check. You can enable or disable any payment method per store from settings.
How does WhatsApp OTP login work?
When a shopper hits checkout, they enter their phone number. An OTP is sent via WhatsApp Business API (not SMS - more reliable and cheaper). They enter the OTP, and a 7-day session cookie is set. No email or password required. Their identity is stored in customer_registry, not the PHQ users table, so shoppers are never full platform users.
Is GST handled automatically?
Yes. Products are tagged with HSN codes at catalog setup (the HSN service from billing is reused). At checkout, GST is calculated based on the buyer's delivery state - CGST+SGST for intra-state, IGST for inter-state. Invoices are generated with full breakup as GST-compliant PDFs via the shared receipt builder and attached to order confirmation WhatsApp messages.
Can I offer Cash on Delivery?
Yes. COD is enabled per store with configurable order value caps (default Rs 50,000 - the courier limit). Pincode serviceability is checked via Shiprocket at checkout - if the destination cannot receive COD, the option is hidden. You can also require a WhatsApp OTP for COD orders to reduce fake orders. COD reconciliation report matches Shiprocket remittances against your order list.
How do abandoned cart alerts work?
When a shopper adds items to the cart but does not complete checkout, three WhatsApp messages fire automatically - a friendly nudge after 30 minutes, a 10% discount coupon after 4 hours, and a final reminder after 24 hours. Typical recovery rate is 15-20% of abandoned carts. The automation is configured via the shared workflow engine, so you can change the timing and copy.
What shipping options are available?
OnePlaceHQ integrates with Shiprocket, which gives access to 15+ courier partners (Delhivery, Bluedart, DTDC, Xpressbees, etc.). At order creation, Shiprocket auto-selects the cheapest serviceable courier for the destination pincode. You can override manually. AWB generation is one click, and tracking updates come via webhook - every status change is reflected on the customer's order page and sent as a WhatsApp update.
How does the storefront perform on slow networks?
The storefront is rendered server-side in Go using html/template with go:embed. First paint is ~50KB gzipped (vs 500KB-2MB for React-based storefronts). Vanilla JS (no framework) handles cart state and checkout. Performance budget is under 100KB above-fold. Tested on 3G connections in Tier 2 cities - typical load time is under 2 seconds.
Can I sell alongside my existing OnePlaceHQ module?
Yes. E-commerce is designed to work alongside any existing module. A temple running the Seva module can sell prasadam online. A restaurant on the Restaurant module can take online pre-orders. A hospital on the Hospital module can sell diagnostic packages. Products, customers, and payments are shared across modules so you manage everything from one dashboard.
Explore Our Other Apps
OnePlaceHQ has industry-specific solutions for every business
Free Tools: HSN Code Search | Tax Calendar | Faraid Calculator